Terms of Use

This website and its contents is owned and operated by Mt Hay Pty Ltd. The use of this website is governed by the following terms and conditions. By using this website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. Mt Hay Pty Ltd may modify these Terms and Conditions from time to time and we encourage you to check these Terms and Conditions regularly.

Limitation of Liability

The information provided on this Mt Hay Pty Ltd website has been compiled for reference purposes only. Mt Hay Pty Ltd makes no warranties as to the accuracy, reliability, completeness or currency of any information contained on this website.

Mt Hay Pty Ltd reserves the right to make changes, modifications, additions, deletions and corrections to the website, at any time and without notice.

Mt Hay Pty Ltd and its directors, affiliates, officers, employees, agents, contractors, successors and assigns, makes no warranties or representation about any information on this website, and to the extent permitted by law excludes (and where law does not permit an exclusion, limits to the extent permitted by law) all:

  • Warranties and representations about the currency, accuracy, suitability or reliability of any information on this website; and
  • Liability for any direct, indirect and consequential costs (including legal costs), losses, damages and expenses incurred in any way (including but not limited to that arising from negligence), connected with any use or access to this website (including the downloading of any materials) or any reliance on information contained on this website.
  • The limitation on liability applies to any direct, indirect, consequential, special, punitive or other damages that you or others may suffer, as well as damages for loss of profit, business interruption or the loss of data or information.

External Links

Links to other websites are provided for your convenience and Mt Hay Pty Ltd is not responsible and accepts no liability for the condition or content of those websites. The provision of a link to another website does not constitute an endorsement or approval by Mt Hay Pty Ltd of that website, or any products or services offered on that website.

Intellectual Property

Unless otherwise stated, Mt Hay Pty Ltd owns the copyright and all other intellectual property in the materials on this website. Mt Hay Pty Ltd grants you a limited licence to download this website for personal use only. You are not permitted to reproduce, communicate to the public, adapt, transfer, distribute, store or alter the contents of this website, or any copy of it, for any other purpose without the prior express written consent of Mt Hay Pty Ltd. Your access to or use of this website does not constitute or create a licence or any other right to use the name, trade dress, trade marks, copyrights or any other intellectual property of Mt Hay Pty Ltd or any other party contained on the website.


Mt Hay Pty Ltd regards your privacy as important, and will take all reasonable steps to ensure that any personal information provided to us will remain confidential. Please refer to our Privacy Policy for details.


You agree to indemnify and keep indemnified Mt Hay Pty Ltd and its directors, affiliates, officers, employees, agents, contractors, successors and assigns in respect of any liabilities, damages, claims, losses, costs (including legal costs) or expenses which Mt Hay Pty Ltd may incur as a result of your wilful or negligent act or omission with respect to this website (or any part of it) or your breach of these Terms and Conditions.

Restrictions on Use

The user of this website must not:

  • Use this website for any illegal purpose or in any manner inconsistent with the Terms and Conditions;
  • Copy, reproduce, recompile, disassemble, reverse engineer, frame, distribute, publish, display, perform, modify, upload to, create derivative works from, transmit or in any way exploit this website, except as permitted by the Terms and Conditions or by applicable law;
  • Interfere or disrupt networks connected to this website;
  • Use, transfer, distribute or dispose of information contained in this website in any manner that would compete with the business of Mt Hay Pty Ltd;
  • Post any information from this website to a newsgroup, chat room or discussion board; or
  • Use the website or information in a manner that breached any applicable privacy legislation of Mt Hay Pty Ltd.’s Privacy Policy.


A right relating to these Terms and Condition may only be waived by Mt Hay Pty in writing. These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales.

If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remaining provisions, which will continue to full force and effect.

Mt Hay Pty Ltd.’s failure to exercise or enforce any rights or any provisions of these Terms and Conditions will not constitute a waiver of such right or provision unless acknowledged and agreed to by Mt Hay Pty Ltd in writing

Privacy Policy

Mt Hay regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Mt Hay users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us.

Collection of Information

In order to use the Mt Hay website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Mt Hay is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Mt Hay customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@mthay.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@mthay.com.au.


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date etc). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Mt Hay uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@mthay.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.


A cookie is a small file which asks permission to be placed on your computer’s hard drive, once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers needs.  We only use this information for statistical analysis purposes.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the information that you chose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Third Parties

Mt Hay may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. Mt Hay does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the Mt Hay site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of www.mthay.com.au, mthayretreat.com.au, mounthay.com.au, mounthay.net and mounthay.com

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

For more information about privacy visit the Australian Federal Privacy Commissioners website at www.privacy.gov.au